FREQUENTLY ASKED QUESTIONS

Hotel Gold Arcos Calle Lepanto, 24 03503 Benidorm (Alicante)

Tel.: 966 100 104 |

E-mail: info@hotelgoldarcos.com

Gold Arcos is a hotel designed for all audiences, meeting the needs of guests looking to relax and enjoy their holiday. However, the hotel does not have facilities specifically designed for children, nor entertainment aimed at this audience. Children from 3 years of age are charged as adults.

• 1 free cocktail per person at The Arches Lounge café
• No deposit is required to confirm the booking, only a card check. *
• Best price guaranteed when you book directly with us.
• * Not applicable to Non-Refundable or Semi-Flexible rates.

By law, the original ID document from your country of origin (DNI for Spain) or passport must be presented.

A deposit of €200 in cash or card is also required as a guarantee for the room (for damages, theft, etc.).

Informal/casual.

In indoor common areas, your torso must always be covered. Costumes are not allowed inside the hotel.

Your room will be ready for check-in at 16:00. However, early check-in is allowed if possible.

Check-out is at 12:00.

Yes, you can request a late check-out on the morning of your departure. Please note that late check-out may not always be available.

Prices are as follows:

• Check-out until 16:00 – €30. VAT included.
• Check-out until 18:00 – €35. VAT included.
• If your room is not available for late check-out*, you will have access to a complimentary courtesy room* for changing/showering/freshening up before leaving.
• *Late check-out and courtesy rooms are subject to availability.

Yes, free WIFI is available throughout the hotel, including in your room.

Yes, the hotel has parking nearby and another one a 5-minute walk away.

• Hotel parking – €16.50* per night. VAT included.
• Avenida Parking (5 minutes from the hotel) – €13.50* per night. VAT included.

*Prices are subject to change.

Parking spaces cannot be reserved. Availability will be confirmed on the day of arrival, and payment must be made in advance.

Parking spaces are assigned to each room, and guests are asked to respect the assignment. Failure to do so may result in a monetary penalty.

Yes, we have 2 charging stations for electric cars. They are available in 3 time slots, and reservations are required at reception.

A parking space must also be booked to use the charging station.

The costs are as follows:

• GOLD Rooms: €15* per time slot. VAT included.
• GOLD PREMIUM Rooms: €7.50* per time slot. VAT included.
• GOLD PLATINUM Rooms: Included in the room price.

*Prices are subject to change.

Yes, the hotel offers a high-speed internet computer located at reception, available 24 hours a day, free of charge for all guests.

No, the hotel does not have a gym.

The hotel has a buffet restaurant, a café called “The Arches Lounge,” and the rooftop area, where you can find the “Skybar,” the pool, and the jacuzzi.

No, the hotel does not offer this option. It offers Bed and Breakfast, Half Board, and Full Board.

No, drinks are never included.

Yes, as long as you upgrade to a higher option. For example, if you have Half Board, you can upgrade to Full Board, but not to Bed and Breakfast.

The prices for these upgrades are:

• From Bed and Breakfast to Half Board: €12 per person, per night. VAT included.
• From Half Board to Full Board: €8 per person, per night. VAT included.

*Changes must be for the entire stay, and prices may vary without prior notice.

No, pets are not allowed in the hotel.

Exceptions:

Service dogs from the Armed Forces and Security Forces on duty are allowed, as well as service dogs for disabled people who need them.

The access, stay, and accommodation of service dogs for disabled people are regulated by Law 12/2003, of April 10, on assistance dogs for disabled people in the Valencian Community.

Therefore:

• You must carry and present your identity document, the service dog identification card, and the dog’s official health documentation.
• The service dog must have its identification tag visible on its collar or harness and be microchipped as required by animal protection/health regulations.
• The service dog must be kept close to you with the appropriate restraints and safety measures for its breed.
• You must have civil liability insurance to cover potential damages caused by the animal to third parties.

Service dogs are prohibited from entering food handling areas and staff-only areas of the hotel.

Access to service dogs for disabled people may be denied in the following circumstances:

We keep your personal data and any related information in files registered with the APD, with all the security measures required by the L.O.P.D. Your personal data will never be sold, given to third parties, or used without your permission.

By law, the original ID document from your country of origin (DNI for Spain) or passport must be presented. A deposit of €200, in cash or credit card, is also required as a guarantee for the room (for damages, theft, etc.).

Depending on the type of booking you made, there may or may not be charges to your card.

• If you made a non-refundable booking, the total amount will be charged to confirm your reservation.*
• If you selected a semi-flexible rate, 50% of the total will be charged.*
• If you selected a flexible rate, only the first night’s stay will be charged to verify the card as valid. This amount will be refunded immediately. If the card cannot be validated, you will be asked to update the details within 24 hours. Failure to do so will result in your reservation being cancelled.

*These rates do not include free cancellation options.

If you do not show up on the day of arrival, the total amount of the reservation will be charged to the card left as a guarantee.

In case of late arrivals, we recommend contacting us to notify us of your arrival. If you arrive after the expected date, pre-payment may be requested to guarantee your reservation.

For cancellations or modifications of your reservation, send an email to info@hotelgoldarcos.com or call +34 966 100 104.

Yes, all our rooms have showers.

Yes, all our rooms have a terrace.

Rooms have a king-size double bed (2m) or two double beds (1.50m). Some rooms with a king-size double bed also have a sofa bed.

No, rooms are always assigned based on availability. If you have a preference, please email us at info@hotelgoldarcos.com or call +34 966 100 104. Although we cannot guarantee your request, we will try our best to accommodate it.

No, the hotel does not have extra beds to put in the rooms.

Yes, all our rooms offer these services. Tea, coffee, sugar, etc., are replenished daily.

Yes, every room is equipped with a hairdryer.

Yes, each room has a minibar, but by default, it is empty.

Yes, each room is equipped with an iron and ironing board.

Yes, all rooms have a safe. The use of the safe is free of charge.

Yes, we have a guest-controlled climate system.

We do not have rooms with a sea view. All rooms have a city view. Our Platinum rooms have a front-facing view (towards the sea) but are located on floors 1 to 12.

• 1 king-size bed (2m) or 2 double beds (1.50m) (subject to availability)
• 32 m² terrace with sun loungers
• Front-facing view
• Luxury amenities

GOLD PREMIUM rooms have a 32 m² terrace with sun loungers, unlike the GOLD rooms, whose terraces are smaller and don’t have loungers. Additionally, GOLD PREMIUM rooms come with luxury amenities.

How much does it cost to upgrade to a Premium Room? And to a Platinum Room?

• From a Gold room to a Premium room, the cost is €12* per person per night. VAT included.
• From a Gold room to a Platinum room, the cost is €30* per person per night. VAT included.
• *Prices are subject to possible changes.

You can take home the bathrobes (for an additional charge) and slippers (free of charge).

Personal care amenities (comb, toothbrush, etc.) can be taken for free. However, bath gels, conditioner, and shampoo cannot be taken.

With the exception of the Jacuzzi area, which is exclusively for GOLD PREMIUM and GOLD PLATINUM rooms, all other areas are accessible to all room types.

The hotel does not allow access to unregistered guests. Rooms are exclusively for registered clients.

If you would like to add a person to your reservation, please inform reception as soon as possible. An additional fee will apply.

If the hotel detects that an unregistered person has used the rooms, a surcharge will be applied to the reservation holder.

Non-registered guests can use the following common areas at the following times:

Restaurant: Breakfast, lunch, and dinner hours. No prior reservation is needed. There is an additional charge, payable upon entry.

The Arches Lounge: From 4:30 PM to midnight.*

Sky Bar: From 9:00 PM to midnight.*

*Times may vary without prior notice.

Scooters are not allowed inside the hotel. There is a designated area for parking and charging scooters right next to the entrance.

Yes, we have parking at the hotel entrance where you can park and charge your scooter.

A deposit of €300 is required for damages, and the scooter must be registered at reception.

No, the hotel does not rent scooters, but we can arrange the service. The service is external, but we can manage delivery and collection at the hotel for your convenience.

No, but we can arrange the service. The service is external, but we can manage delivery and collection at the hotel for your convenience.

Our hotel has one adapted room, a GOLD PREMIUM (subject to availability). It is room 108, located on the first floor. The hotel and its common areas are wheelchair accessible.

If you need this room, we recommend contacting reception as soon as possible.

The beach is only 400 meters away from the hotel.

The hotel is at the center of Benidorm’s nightlife, in the famous Rincón de Loix. Bars, clubs, and pubs are all around, without disturbing the tranquility within the hotel.

It is a 25-minute walk or about 10 minutes by bus.

Yes, the hotel has an external laundry service available to guests for an additional fee.

Yes, pool towels are available next to the Sky Bar entrance.

Beach towel service is provided at reception with a €15 deposit per towel.

Yes, there is a free luggage room available for guests to store their bags before check-out.

Yes, smoking is strictly prohibited inside the hotel. Guests may smoke in the hotel’s outdoor areas, as long as they are designated smoking areas.

No, the hotel does not have a doctor on-site.

You can call 966 100 104 or email us directly at info@hotelgoldarcos.com.